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      <description>Author: Austin Nass&#xA;This guide provides the necessary information on how to reset a user’s password in Active Directory.&#xA;Resetting a User Password If in the office and connected via Ethernet, open Remote Desktop Connection from the Windows Search bar. If working remotely, connect to the Azure VPN first.&#xA;Connect to blkly-file3.bleakley.local using your administrator credentials.</description>
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      <title>Locked Out User Account Guide</title>
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      <description>This document provides instructions for unlocking a locked-out user account in Active Directory.&#xA;Steps to Unlock a User Account If in the office and connected via Ethernet, open the Windows Search bar and launch Remote Desktop Connection. If working remotely, first connect to the Azure VPN.&#xA;In Remote Desktop Connection, enter blkly-file3.bleakley.local as the computer name and sign in using your administrative credentials.</description>
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      <description>Author: Austin Nass&#xA;Update your Microsoft 365 profile picture. Changes are automatically synchronized across all Microsoft 365 applications.&#xA;IT Contact Information&#xA;Austin Nass, IT Support Specialist. Extension 403. austin.nass@onepointbfg.com&#xA;Jake McSpirit, IT Manager. Extension 404. jake.mcspirit@onepointbfg.com&#xA;Change Your Profile Picture Sign in to Microsoft 365 at https://www.office.com with your work account. In the bottom left corner, click your profile picture or initials. Select View account. Where you see your current profile, select the pencil icon. Select change photo. Select the image file you want to use. Select the save button. The new profile picture saves automatically everywhere else in Microsoft 365. Verification Your new profile picture should appear in Outlook, Teams, SharePoint, and other Microsoft 365 applications within a few minutes. If it does not appear immediately, refresh the application or log out and log back in.</description>
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