HP Printers

Personal printers

  1. HP / Brother / Epson – Other brands not supported

  2. I lost connection – Check if USB or Network.

  • If USB, tell user to unplug USB and plug back in and restart laptop
  • If Network, verify their IP address. Confirm printer is on the same network. At Parsippany the user lan is 172.176.180.0/24 (Only Uniflow is on Printer LAN, personal printers are on user lan) Other offices have their LAN documented in IT Glue.
  • After confirming USB and Network connection and updating the IP or replugging if it still doesn’t work, note the make and model of the printer. Download updated drivers from vendor and use local admin in LAPS.
  1. New Install
  • Find out the make and model of printer
  • Add make and model to IT Glue under
  • note the make and model of the printer. Download updated drivers from vendor and use local admin in LAPS.
  1. HP Smart
  • If HP Smart doesn’t work or the user is having issues with HP smart, confirm they are in security group called “Allow Location Services - HP Smart”